The International Conference on Robotics and Automation (ICRA) was held in London this year, featuring hundreds of robots, including a humanoid called Ameca, powered by generative AI. Ameca has been designed by Engineered Arts for tasks requiring human interaction, such as helping visitors in amusement parks. Attendees also enjoyed a competition between groups of students in autonomous driving and robot cooking. The annual event offers startups opportunities to showcase their technology, and academics to present their research. Other exhibits included an avatar system, an exhibition of robotic dogs and virtual reality headsets to control android sentries. Kaspar Althoefer, general chair of the conference’s 2023 edition, identified artificial intelligence systems as one of the event’s leading topics.
The growing trend of integrating AI technology into customer engagement has led US online florist 1-800-Flowers.com to launch a chatbot, MomVerse, which uses AI to create personalised poems for mobile and desktop users. Customers can choose from Limerick, Haiku or Song verse types and input details about the recipient. Also using AI technology, fast-food chain Wendy’s intends to improve its customer experience with meals by using Google Cloud technology to manage customers’ requests like meal order customization and responding to the frequently asked questions. Meanwhile, researchers from Georgia Tech have developed an AI poetry writing system called Scheherazade-IF that can create computer-generated poetry that is indistinguishable from that written by a human. TotoGEO’s algorithm has achieved three milestones, including the world’s longest poem, the largest collection of poetry written by the same source and the first unabridged dictionary consisting of definitions written in verse across 20 genres of poetry.
1-800-Flowers.com has launched another AI-powered system called ChatGPT-powered composer that can create personalized poems and songs for all occasions, not just for Mother’s Day. Using the response of the user and relevant information about the intended recipient, users can input information about the recipient and choose between Haiku, Song, Limerick or Rhyming verse. The finished product can be shared via social media or as an image. Wendy’s is trialling a generative AI system at an outlet in Ohio that can collate and respond to customer questions regarding frequently asked questions and requests for customized meals.
The ICRA and the advancements in chatbots and AI systems signal the increasing integration of AI into customer engagement and everyday life. The past year has witnessed an expansion of generative AI systems’ capabilities to understand the nuances of human language and create content that appears to be generated by a human. The growing trend towards personalised content within customer engagement is expected to continue, with companies using generative AI systems to create unique and original content. The future of AI and generative content creation has enormous potential for businesses and consumers in the coming years.
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